Frequently Asked Questions

If you have a question about our products or your order, please check our FAQs below.

About Our Feed

How often should I feed my koi carp?

Koi are best fed little and often. Offer only as much food as your fish can consume within a few minutes. During warmer months this may be several small feeds per day, while feeding should be reduced in cooler conditions.

What pellet size should I choose?

Pellet size should match the size of your fish. Smaller koi benefit from smaller pellets, while larger fish can comfortably consume larger pellets. Choosing the correct size helps ensure efficient feeding and reduces waste.

What's the shelf life of the food?

From the day of production they are given a 24 month sell by date on them. Most of the bags sold will have a use by time of around 12-22 months on them.

Will this food affect water quality?

A well-formulated feed is designed to be highly digestible, allowing fish to absorb more nutrients and produce less waste. Feeding the correct amount helps maintain good pond water quality.

Shipping & Returns

How long will it take my pellets to arrive?

Your food will be delivered by Dpd on a priority next day delivery, you will receive an email or text with all your tracking details once your order has been fulfilled which will be in working hours 8am-2pm, if you have not received this email please check your spam.

How much does shipping cost?

Shipping is free for all of our UK orders.

Which countries do you deliver to?

As the exclusive supplier of Koi Primo and Koi Superior in the UK, we only ship to the UK.

Other Questions

When will you have stock of a certain pellet?

On the NKT Aquatics website each specific product has a section you can fill in with your email address that will notify you with an email the second the product comes back in stock , alternatively the Facebook page is updated when new stock arrives.

Can't Find The Answer?

If you can't find the answer to your question, please contact us and we'll do our best to help.